From the moment you request a ride to the moment you arrive, our concierge team is here to help.
Whether you need assistance with a reservation, pickup details, vehicle selection, flight information, changes, or a special request, contact our team and we will help coordinate the details of your journey.
24/7 Reservations
Whether you’re arranging an airport transfer, an executive journey, or a private chauffeur for the day, our team is available to help make every detail simple.
Reservations can be made 06 hours in advance, subject to availability. For the best vehicle and chauffeur selection, we recommend booking as early as possible.
For questions that are not answered below, our concierge team is available to assist with your specific journey.
Anything not covered here, our concierge will answer in person, twenty-four hours, in eight languages.
Most cities, two hours. New York, London, Paris and Dubai accept on-demand reservations as little as twenty minutes out, subject to availability.
Free cancellation up to one hour before pickup. After that, a 50% fee applies. No-shows are billed in full. House account members enjoy more flexible terms.
Of course. Once you have ridden with one of our drivers, you can name them in any future booking, subject to their schedule. Many of our members ride with the same chauffeur for years.
Yes, infant, toddler, and booster seats are available at no charge. Note them in the special requests field at booking, or tell our concierge.
Every airport pickup is flight-tracked in real time. If your flight is delayed, your driver waits, at no extra charge for the first sixty minutes after wheels-down. Beyond that, our standard hourly rate applies.
We do. House accounts include monthly invoicing, dedicated account manager, named-driver continuity, and pre-set fares on routes you travel often. Contact our concierge to discuss terms.
A 20% gratuity is included in every fare and goes directly to the chauffeur. Additional gratuity is welcome but never expected.
English, French, German, Italian, Spanish, Japanese, Mandarin, and Arabic are staffed in-house, twenty-four hours. Translators are available for other languages on request.
Can’t find the answer you’re looking for?
Our concierge team can assist with reservations, special requests, airport transfers, vehicle selection, corporate transportation, itinerary planning, and other questions.