The Lux Rides (“The Lux Rides,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request information, request a quote, make or manage a reservation, communicate with us, or use our chauffeur, black car, executive transportation, airport transportation, and related services.
This Privacy Policy applies to information collected through our website, booking and reservation systems, forms, email, telephone, customer service communications, and other services that link to this Privacy Policy.
By accessing or using our website or services, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular activity, we will obtain consent as required.
1. Business Information
Business:The Lux Rides
Website:https://theluxrides.com
Privacy Contact:support@theluxrides.com
Telephone:+1 929 999 6000
Business Address:New York (Headquater)
2. Notice at Collection
This section is intended to provide information about our collection of personal information at or before the point of collection where applicable law requires such notice.
Depending on how you interact with us, we may collect the following categories of personal information:
Identifiers
- Name
- Email address
- Telephone number
- Account identifiers
- Reservation identifiers
- IP address
- Other information that may reasonably identify or relate to you
Commercial and Transaction Information
- Services requested
- Reservation history
- Vehicle or service selections
- Quotes
- Booking information
- Payment status
- Transaction information
- Customer service history
Internet or Electronic Activity
- IP address
- Browser information
- Device information
- Website activity
- Pages viewed
- Referring pages
- Website interaction information
- Cookies and similar technology information
Location and Trip Information
Depending on the service requested, we may collect:
- Pickup location
- Destination
- Airport information
- Flight information
- Travel date and time
- Route information
- Approximate location
- Other information necessary to arrange transportation
Communications
We may collect information contained in communications you send to us, including emails, telephone communications, booking requests, customer-service requests, reviews, and other correspondence.
Preferences
Where voluntarily provided, we may collect service preferences or special instructions relevant to fulfilling your transportation request.
Payment-Related Information
Payment transactions may be processed by third-party payment processors. We may receive transaction-related information such as payment status, transaction identifiers, billing information, or tokenized payment references.
We do not intentionally request complete payment-card security information through ordinary website forms.
3. How We Collect Information
We may collect personal information from:
Directly From You
For example, when you:
- Make a reservation
- Request a quote
- Contact us
- Create an account
- Subscribe to communications
- Submit a form
- Communicate with customer service
- Provide information by telephone or email
Automatically
We may automatically receive technical and usage information when you visit our website.
From Chauffeurs and Transportation Providers
Information relating to a reservation may be received from a chauffeur, transportation provider, concierge, corporate travel contact, or other person arranging transportation on your behalf.
From Business Partners
We may receive information from organizations that arrange transportation for their customers, employees, guests, clients, or other authorized passengers.
From Service Providers
We may receive information from booking platforms, payment processors, technology providers, fraud-prevention services, analytics providers, and other vendors used to operate our business.
4. How We Use Personal Information
We may use personal information to:
- Provide transportation services.
- Process and manage reservations.
- Confirm pickup and destination information.
- Coordinate chauffeurs.
- Communicate about trips.
- Process payments.
- Respond to inquiries.
- Provide quotes.
- Handle cancellations and changes.
- Provide customer support.
- Improve our website and services.
- Analyze website performance.
- Detect and prevent fraud.
- Protect our systems and customers.
- Maintain business records.
- Comply with applicable laws.
- Respond to lawful governmental requests.
- Enforce our Terms of Service.
- Resolve disputes.
- Send marketing communications where permitted by law.
5. Chauffeurs and Transportation Providers
The Lux Rides may work with employees, independent contractors, affiliates, transportation companies, fleet operators, or other service providers to fulfill transportation requests.
When necessary to complete a reservation, we may provide the assigned service provider with information such as:
- Passenger name
- Pickup location
- Destination
- Pickup time
- Flight information
- Passenger contact information
- Special trip instructions
Only information reasonably necessary to fulfill the transportation service should be provided.
Transportation providers are expected to use customer information for legitimate service-related purposes and in accordance with applicable law and contractual obligations.
6. Payment Information
Payments may be processed through third-party payment processors.
Depending on the payment method, we may not receive or store your complete payment-card information.
Third-party payment processors may independently process your information according to their own privacy policies, terms, security practices, and legal obligations.
You should review the privacy policy of the applicable payment processor where appropriate.
7. Cookies and Similar Technologies
We may use cookies, pixels, tags, local storage, analytics technologies, and similar technologies.
These technologies may be used to:
- Operate our website
- Maintain sessions
- Remember preferences
- Understand website traffic
- Measure performance
- Improve functionality
- Detect security threats
- Prevent fraud
- Analyze visitor behavior
- Support marketing activities where applicable
Some technologies may be provided by third parties.
The actual technologies used on our website may change over time.
Where applicable law requires consent or an opt-out mechanism for certain technologies, we will provide the appropriate mechanism.
You may also manage certain cookies through your browser settings.
8. Third-Party Services
We may use third-party service providers for:
- Website hosting
- Booking technology
- Payment processing
- Email delivery
- Customer relationship management
- Customer support
- Cloud storage
- Analytics
- Security
- Fraud prevention
- Communication
- Marketing
- Website functionality
These providers may process personal information on our behalf or independently depending on the service.
We do not control the privacy practices of independent third parties and recommend reviewing their applicable privacy policies.
9. How We Share Information
We may disclose personal information to categories of recipients including:
- Chauffeurs
- Transportation providers
- Fleet operators
- Payment processors
- Technology providers
- Hosting providers
- Customer support providers
- Email providers
- Analytics providers
- Security and fraud-prevention providers
- Professional advisors
- Insurance providers
- Legal representatives
- Government authorities when legally required
- Companies involved in a merger, acquisition, restructuring, financing, or sale of business assets
We do not authorize third parties to use information obtained from us for purposes unrelated to the services they provide to us or the purposes otherwise permitted by law.
10. Sale and Sharing of Personal Information
The Lux Rides does not operate a business based on selling customer personal information.
However, privacy laws may define “sale” or “sharing” differently from ordinary business usage, including certain forms of advertising or technology-enabled data disclosure.
Accordingly, our actual website technologies and business practices determine whether a particular legal definition applies.
Where applicable law gives you a right to opt out of the sale or sharing of personal information, we will provide the legally required mechanism.
We will not make a promise that personal information is “never shared” or “never disclosed” because certain disclosures are necessary to provide transportation services and operate our business.
11. California Privacy Rights
If the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), applies to our processing of your personal information, California residents may have rights including:
- Right to know
- Right to access
- Right to delete
- Right to correct
- Right to opt out of sale or sharing
- Right to limit certain uses of sensitive personal information
- Right to non-discrimination for exercising applicable privacy rights
The CCPA requires applicable businesses to provide information about these rights and how consumers can exercise them.
Exercising California Privacy Rights
You may contact us:
Email:support@theluxrides.com
Phone:+1 929 999 6000
We may need to verify your identity before fulfilling certain requests.
We will use information provided for verification only as reasonably necessary to verify and process the request.
Where permitted by law, you may use an authorized agent to submit a request.
We will not discriminate against you for exercising privacy rights provided by applicable law.
12. Other U.S. State Privacy Rights
Certain states provide residents with additional privacy rights.
Depending on the applicable law and whether the law applies to The Lux Rides, these rights may include:
- Access
- Correction
- Deletion
- Data portability
- Opting out of targeted advertising
- Opting out of certain profiling
- Opting out of sale of personal information
- Limiting certain processing of sensitive information
We will process legally valid requests according to the law applicable to the request.
Privacy laws and thresholds differ among states and may change over time.
13. Privacy Preference Signals
Certain jurisdictions recognize browser-based privacy preference signals, including Global Privacy Control (“GPC”), for certain opt-out rights.
Where legally required and technically applicable, we will process recognized privacy preference signals in accordance with applicable law.
14. Marketing Communications
We may send transactional communications necessary to provide our services.
These may include:
- Booking confirmations
- Reservation updates
- Driver or pickup communications
- Payment communications
- Service notifications
- Customer-service responses
Where permitted by law, we may also send promotional communications.
You may unsubscribe from promotional email communications using the unsubscribe mechanism included in the message or by contacting:
support@theluxrides.com
Unsubscribing from marketing communications does not necessarily stop transactional communications necessary to complete or manage your reservation.
15. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The nature of the information
- The purpose for which it was collected
- The relationship with the customer
- Accounting requirements
- Tax requirements
- Insurance requirements
- Legal requirements
- Fraud prevention
- Dispute resolution
- Security requirements
- Business records requirements
When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it, subject to applicable law.
We do not promise that every category of information will be deleted after a specific number of days because different information may require different retention periods.
16. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
These measures may include:
- Access controls
- Authentication
- Encryption where appropriate
- Secure transmission technologies
- Monitoring
- Vendor controls
- Internal procedures
- Security measures appropriate to the nature of the information
However, no website, database, electronic transmission, or storage system can be guaranteed to be completely secure.
Accordingly, we do not guarantee absolute security.
If we experience a security incident involving personal information, we will take appropriate steps required by applicable law.
17. Children’s Privacy
Our website and transportation services are intended primarily for adults and are not directed toward children.
We do not knowingly collect personal information directly from children under 13 through our website.
If we discover that personal information from a child was collected in circumstances where applicable law requires parental consent, we will take appropriate steps to delete the information.
18. International Visitors
Our website may be accessible from countries outside the United States.
Information may be processed in the United States or other countries where we or our service providers operate.
Privacy laws may differ between jurisdictions.
Where applicable law imposes specific requirements regarding international transfers or processing, we will comply with those requirements to the extent applicable.
19. Third-Party Websites
Our website may contain links to third-party websites, applications, booking services, payment platforms, social media services, maps, or other external services.
We are not responsible for the privacy practices of third-party websites or services that we do not control.
You should review the applicable third-party privacy policy before providing personal information.
20. Do Not Track
Some browsers may provide “Do Not Track” or similar settings.
There is not a single universal technical standard governing all such signals.
Where applicable law requires a particular response, we will handle recognized privacy signals according to applicable requirements.
21. Privacy Requests and Verification
To protect customers against fraudulent privacy requests, we may take reasonable steps to verify the identity of a person submitting a request.
We may request information reasonably necessary to verify the request.
We will not request unnecessary sensitive information solely for verification.
22. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes may occur because of:
- Changes to our services
- Changes to our technology
- Changes to our data practices
- Changes to our service providers
- Changes to applicable laws
- Business restructuring
When we update this policy, we will update the “Last Updated” date.
Where legally required, we will provide additional notice or obtain consent.
23. Contact
For privacy questions, concerns, or legally recognized privacy requests:
The Lux Rides
Email:support@theluxrides.com
Phone:+1 929 999 6000
Address:New York (Headquarter)
We encourage customers to contact us first so that we can investigate and address privacy concerns appropriately.
24. Important Disclaimer
This Privacy Policy is intended to describe our privacy practices and applicable consumer privacy rights in a clear manner.
It does not eliminate rights provided by applicable law and does not guarantee that every law in every jurisdiction applies to The Lux Rides.
Privacy obligations may depend on factors including our business structure, location, revenue, number of consumers, types of information collected, technologies used, advertising practices, and service providers.
We may update this Privacy Policy when our practices or applicable legal requirements change.